Refund & Return Policy

Last Updated: January 2026

Thank you for shopping with Hoody Potter. We value every customer and are committed to providing quality products and a smooth shopping experience. Please review this policy before placing your order.

Returns & Exchanges

We stand behind the quality of our products. While we do not offer traditional refunds, we may offer a replacement or exchange in certain situations to help resolve an issue.

Orders cannot be canceled or modified once they have been processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at hoodypotter@outlook.com.

Include your full name, order number, clear photos or videos of the issue, and a brief description. Once we review the information and confirm the issue, we will send a replacement at no extra cost.

Incorrect Orders

If you receive the wrong item, contact us within 48 hours of delivery at hoodypotter@outlook.com. We will review the issue and arrange to send the correct product.

Shipping Issues

Customers are responsible for entering accurate shipping information at checkout. Hoody Potter is not responsible for incorrect or incomplete addresses or failed deliveries caused by customer error.

If a package is returned to us, we may offer a reshipment option.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, it is considered successfully delivered. If you believe your package is missing, please contact your local carrier to file a claim. We will assist where possible.

Our Promise

We want you to have a positive experience. If something isn’t right with your order, contact us and we’ll do our best to help.

Contact Us

For questions about this policy or your order, email hoodypotter@outlook.com.